{"id":4262,"date":"2026-10-09T11:55:33","date_gmt":"2026-10-09T11:55:33","guid":{"rendered":"https:\/\/laureetdesbois.com\/?page_id=4262"},"modified":"2026-10-09T11:55:36","modified_gmt":"2026-10-09T11:55:36","slug":"politique-de-remboursements","status":"publish","type":"page","link":"https:\/\/laureetdesbois.com\/en\/politique-de-remboursements\/","title":{"rendered":"Politique de remboursements"},"content":{"rendered":"<h2 class=\"wp-block-heading\">DROIT DE R\u00c9TRACTATION<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with French Consumer Code Article L221-18,<br>the customer has 14 days from receipt of the order to exercise their right of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The product must be returned :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>in perfect condition<\/li>\n\n\n\n<li>unworn<\/li>\n\n\n\n<li>unused<\/li>\n\n\n\n<li>undamaged<\/li>\n\n\n\n<li>in its original packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any product returned worn, used, or damaged will not be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs are the responsibility of the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour exercer ce droit, contactez-moi \u00e0 laureetdesbois@gmail.com, en indiquant les articles concern\u00e9s. Les articles doivent ensuite \u00eatre renvoy\u00e9s dans les 14 jours suivant votre demande de r\u00e9tractation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frais de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles doivent \u00eatre renvoy\u00e9s soigneusement emball\u00e9s, avec l&#8217;emballage d\u2019origine. Les frais de retour sont \u00e0 la charge du client, sauf si l\u2019article est d\u00e9fectueux, non conforme.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de r\u00e9tractation valable, le remboursement comprend le prix des articles et les frais de livraison standard initiaux. Il est effectu\u00e9 dans un d\u00e9lai maximal de 14 jours apr\u00e8s votre demande. Pour une commande de biens, le remboursement peut \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 la r\u00e9ception des articles retourn\u00e9s ou jusqu\u2019\u00e0 la r\u00e9ception d\u2019une preuve de leur exp\u00e9dition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le remboursement est effectu\u00e9 par le moyen de paiement initial, sauf accord contraire.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Changement d\u2019avis<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les articles standards, vous disposez de 14 jours apr\u00e8s r\u00e9ception pour exercer votre droit de r\u00e9tractation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de retour sont \u00e0 votre charge. Le prix de l\u2019article et les frais de livraison standard initiaux seront rembours\u00e9s conform\u00e9ment \u00e0 la loi. Les frais suppl\u00e9mentaires li\u00e9s au choix d\u2019une livraison plus co\u00fbteuse ne sont pas rembours\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le remboursement peut \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 la r\u00e9ception de l\u2019article retourn\u00e9 ou jusqu\u2019\u00e0 la r\u00e9ception d\u2019une preuve de son exp\u00e9dition, selon la premi\u00e8re de ces dates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019article doit \u00eatre renvoy\u00e9 soigneusement emball\u00e9. Toute perte de valeur due \u00e0 des manipulations d\u00e9passant celles n\u00e9cessaires \u00e0 son examen pourra \u00eatre prise en compte conform\u00e9ment \u00e0 la loi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cr\u00e9ations sur mesure et personnalis\u00e9es<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les cr\u00e9ations <strong>fabriqu\u00e9es sp\u00e9cialement selon les sp\u00e9cifications du client ou nettement personnalis\u00e9es<\/strong> ne sont ni reprises ni rembours\u00e9es en cas de simple changement d\u2019avis, conform\u00e9ment aux exceptions pr\u00e9vues par la loi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette exclusion ne s\u2019applique pas aux articles d\u00e9fectueux ou non conformes \u00e0 la commande. Le caract\u00e8re artisanal ou unique d\u2019un article ne suffit pas, \u00e0 lui seul, \u00e0 exclure le droit de r\u00e9tractation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article d\u00e9fectueux, commande non conforme ou colis non re\u00e7u<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre article arrive endommag\u00e9, pr\u00e9sente un d\u00e9faut ou ne correspond pas \u00e0 votre commande, contactez-moi \u00e0 <strong>laureetdesbois@gmail.com<\/strong>, en joignant des photos si possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre colis n\u2019arrive pas, contactez-moi afin que je puisse effectuer les d\u00e9marches n\u00e9cessaires aupr\u00e8s du transporteur et trouver une solution conform\u00e9ment \u00e0 vos droits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les garanties l\u00e9gales applicables restent valables, y compris pour les cr\u00e9ations sur mesure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute demande de retour, de remboursement ou de suivi de colis :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Boutique :<\/strong> laure &amp; des bois<br><strong>E-mail :<\/strong> laureetdesbois@gmail.com<br><strong>Adresse de retour :<\/strong> communiqu\u00e9e apr\u00e8s prise de contact.<\/p>","protected":false},"excerpt":{"rendered":"<p>DROIT DE R\u00c9TRACTATION Conform\u00e9ment \u00e0 l\u2019article L221-18 du Code de la consommation,le client dispose de 14 jours \u00e0 compter de la r\u00e9ception pour exercer son droit de r\u00e9tractation. Le produit doit \u00eatre retourn\u00e9 : Tout produit retourn\u00e9 port\u00e9, utilis\u00e9 ou ab\u00eem\u00e9 ne sera pas rembours\u00e9. Les frais de retour sont \u00e0 la charge du client. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4262","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"laureetdesbois@gmail.com","author_link":"https:\/\/laureetdesbois.com\/en\/author\/laureetdesboisgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"DROIT DE R\u00c9TRACTATION Conform\u00e9ment \u00e0 l\u2019article L221-18 du Code de la consommation,le client dispose de 14 jours \u00e0 compter de la r\u00e9ception pour exercer son droit de r\u00e9tractation. Le produit doit \u00eatre retourn\u00e9 : Tout produit retourn\u00e9 port\u00e9, utilis\u00e9 ou ab\u00eem\u00e9 ne sera pas rembours\u00e9. Les frais de retour sont \u00e0 la charge du client.&hellip;","_links":{"self":[{"href":"https:\/\/laureetdesbois.com\/en\/wp-json\/wp\/v2\/pages\/4262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laureetdesbois.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laureetdesbois.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laureetdesbois.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/laureetdesbois.com\/en\/wp-json\/wp\/v2\/comments?post=4262"}],"version-history":[{"count":1,"href":"https:\/\/laureetdesbois.com\/en\/wp-json\/wp\/v2\/pages\/4262\/revisions"}],"predecessor-version":[{"id":4264,"href":"https:\/\/laureetdesbois.com\/en\/wp-json\/wp\/v2\/pages\/4262\/revisions\/4264"}],"wp:attachment":[{"href":"https:\/\/laureetdesbois.com\/en\/wp-json\/wp\/v2\/media?parent=4262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}